Whether infrastructure projects, reform initiatives or design needs for local planning, almost everyone wants to have their say. So there is ever greater public pressure for active participation in decision-making. What's more, conflicts increasingly unfold in the public domain as citizens, stakeholders and NGOs intervene. Sometimes even in the form of protesters blockading major projects. It's not surprising that political parties, local authorities and ministries have come to recognize that without public approval they are merely tilting at windmills. And this insight is now shared by companies and associations. We therefore need new approaches to build trust and relationships and to facilitate mutual understanding. This is open communication.
The simple idea behind open communication is all the relevant players are actively included in a shared process of change. By organizing participation at an early stage we can achieve identification, gain approval and create stable relationships that will enhance the quality and credibility of decision-making. Using a range of instruments we optimize the success of dialogue and participation efforts.
In supporting our clients, we apply the J + K Dialogue Model to help them decide how much discussion and how much participation are needed for their project. The J + K Dialogue Cube is the main instrument we use to systematize our consulting to get the right alignment, outcomes and format of the dialogue and participation project. The cube helps us to answer six key questions concerning the success of open communication. J + K is then able to bring together the answers in a way that quickly identifies further success potential as well as possible conflicts. We can optimize the impact of the client's project using the J + K Dialogue Matrix. With this technique we can accelerate procedures and help prevent crises and resistance. Wider approval generates a positive "tailwind", and this is the added value we give our clients.